In many cases, you can keep your email address when you switch to our broadband service. Here’s what you need to know:
Email Services That Work with Any Connection #
Cloud-based email providers like Gmail, Outlook.com (Hotmail), Yahoo, and AOL are designed to work independently of your internet provider. If you use one of these services, your email won’t be affected when you switch.
ISP-Provided Email Addresses #
Some internet providers offer their own email services, such as BT, Sky, or Plusnet. If you use one of these, you may be able to keep your email address when you switch, but this often depends on the provider’s policies. For more details, visit Ofcom’s guide on keeping your email address.
Our Best Advice #
We recommend setting up a webmail account with a service like Gmail or Outlook.com. These accounts:
- Work with any internet provider.
- Offer stronger security features.
- Have better spam filters.
By switching to webmail, you gain more flexibility and peace of mind when changing broadband providers.
If you have any questions, feel free to get in touch!