Quickline, Rated Excellent on Trustpilot
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    • Broadband
          • Home Broadband
            • Full Fibre BroadbandUltrafast full fibre broadband with speeds for every home
            • Gaming BroadbandBroadband built for smooth, fast online gaming
            • Fixed Wireless BroadbandBroadband delivered wirelessly where fibre isn’t available
            • Rural BroadbandFaster, more reliable broadband to rural homes
            • Fixed Price BroadbandNo price rises for the duration of your contract
            • Caravan BroadbandConnect your caravan to faster broadband
            • Entertainment & Streaming BroadbandStream TV, films and music without interruptions
            • Broadband DealsLower bills and better broadband with no mid-contract price rises.
          • Business Broadband
            • Commercial & Business BroadbandBroadband solutions built for businesses of every size
            • Small Business BroadbandDependable broadband for growing businesses
            • Home Office BroadbandBroadband for remote working and video calls
            • Holiday Home Caravan Park BroadbandKeep guests connected with ultrafast broadband
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            Whole Home Wi-Fi Coverage.

            Guaranteed Wi-Fi coverage in every room for just £7.50 a month.

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    • Products
          •  Speed
            • 200Mbps BroadbandReliable broadband for everyday streaming
            • 500Mbps BroadbandFaster broadband for busy homes
            • Gigabit BroadbandUltrafast broadband for streaming, gaming and more
          •  Add-ons
            • Quickline Talk+Home phone service to keep you connected
            • Business TalkBusiness phone solution to keep teams connected
            • Wi-Fi EverywhereGuaranteed Wi-Fi coverage in every room
          •  Locations
            • North YorkshireBroadband coverage in North Yorkshire
            • East YorkshireFast, reliable broadband across East Yorkshire
            • South YorkshireBroadband available throughout South Yorkshire
            • West YorkshireConnecting homes across West Yorkshire
            • LincolnshireFast, dependable broadband across Lincolnshire
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    • Help & Support
          • Support
            • Frequently Asked QuestionsAnswers to your FAQs
            • Service StatusStay informed about service updates
            • Contact UsContact our team for sales and tech support
            • PSTN Switch OffFind out what applies to you
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            • About UsFind out about Quickline
            • BlogNews, updates and broadband tips
            • CommunitySupporting communities we connect
            • CareersJoin our team and help connect the region
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            Quickline Service Status.

            Check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

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Search our FAQs to learn more

Common technical questions related to our service

Technical Support

11
  • Wi-Fi Coverage and Performance: What to Expect
  • Can I get faster speeds?
  • My internet isn’t working
  • Why is my internet slow?
  • IP Addresses
  • What are Quickline’s DNS server addresses?
  • My fibre box isn’t working – what should I do?
  • My pole or dish has been damaged
  • Will bad weather affect my connection?
  • What’s the Difference Between Megabits and Megabytes?
  • I’m trying to call a number but it isn’t working
Frequently asked billing and contract questions

Billing & Contract

9
  • Our Quickline Service Promise
  • How do I pay my bill?
  • Do your prices increase mid-contract?
  • How can I view my bill?
  • Can I move my service to my new address?
  • How do I change my package?
  • How quickly can my service be moved to my new home?
  • Is there a charge for moving my service to my new address?
  • How do I cancel my service?
Frequently asked broadband installation questions

Installation

30
  • What to expect on your broadband installation day
  • How long will the installation take?
  • Will the engineer set up my router?
  • Can I choose where fibre comes into my property? 
  • Do I need to be home for my broadband installation?
  • Are installations subject to a survey?
  • How do I change my installation date?
  • I saw your engineers working on my street, is your service available?
  • How much does broadband installation cost?
  • Your Fibre broadband installation day
  • Your Fixed Wireless broadband installation day
  • How long is the wait time to get my broadband installed?
  • I’m a tenant, can I still order an installation?
  • Does it matter if my property is listed?
  • Who are Cumberland and Rapid Response Telecoms and why are they on my property?
  • How will I know when the engineer is on their way?
  • I’ve been told my property will be ‘connected overhead’. What does that mean? 
  • I’ve been told it’s an overhead connection to my property but I don’t want that; can you run it underground?
  • Quickline have completed the external work to connect up my property for a previous customer. How soon can I get my service up and running?
  • Do I need to prepare for my installation?
  • I’ve been told my property will be ‘connected underground’. What does that mean? 
  • Will I be notified when the external work on my property will happen?
  • Will there be any mess or disruption during the installation?
  • You’ve told me there’s an issue with my installation. What happens next?
  • You’ve told me that the external work required to connect my property is non-standard. What does that mean?
  • What happens if I miss my appointment?
  • What appointment slots do you offer?
  • What External Work will you do for my Fibre Connection?
  • I’ve been told it’s an underground connection to my property but I don’t want that; can you run it overhead?
  • I’ve been told you’ll need to do a dig to connect my property. What does that mean?
Frequently asked questions about our routers

Routers

8
  • Can I use my own Mesh Wi-Fi System?
  • How do I set up my Quickline router?
  • What router do Quickline provide?
  • Where do I find my Wi-Fi password?
  • Tips for improving Wi-Fi
  • Can I use my own router?
  • Can I get a new router?
  • How do I set up my own router?
Quickline Wi-Fi Everywhere questions

Wi-Fi Everywhere

7
  • What is Wi-Fi Everywhere and how does it work?
  • Who can get Wi-Fi Everywhere?
  • How much does Wi-Fi Everywhere cost?
  • How is Wi-Fi Everywhere installed?
  • What speeds should I expect with Wi-Fi Everywhere?
  • How many access points will I need?
  • What do the lights on the access point mean?
Quickline Talk FAQs

Quickline Talk

28
  • Do Quickline offer a landline alternative service?
  • Can I get your Quickline Talk+ service?
  • What is VoIP, and how does it work?
  • Does Quickline Talk+ support alarms, telecare devices or fax machines?
  • Can I use my existing home phone sockets with Talk+?
  • How much does Quickline Talk+ cost?
  • Do you offer phone handset rental?
  • Can I bring my landline number with me to Quickline?
  • Can I receive international calls?
  • Who do I contact if I have issues with my Quickline Talk+ service?
  • Do calls to emergency services still work? (999)
  • Can I have my number printed in the White Pages?
  • Can I get Quickline Talk+ on your Fixed Wireless network?
  • Can I dial 1471 on your VOIP service?
  • Are calls to premium and international numbers included with Quickline Talk?
  • Does our ‘Quickline Talk’ service display called ID?
  • Is there a contract period for Quickline Talk+?
  • What are the benefits of using Quickline Talk+ over traditional phone services?
  • What kind of internet speed do I need for Quickline Talk+?
  • Do I need any special equipment to use Quickline Talk+?
  • Will Quickline Talk work during a power cut?
  • How do I set up Talk+ service with my existing internet package?
  • How do I set up my Voice Portal PIN for Quickline Talk+?
  • How to use the Quickline Talk+ voicemail service
  • What if my phone already has voicemail?
  • How do I forward my calls to another number?
  • How do I hide my own number when making a call?
  • Feature access codes for Quickline Talk+
FAQs

Frequently Asked Questions

17
  • Is a Quickline service available at my address?
  • What is Refer a Friend?
  • Why have I received an email from Quickline about Refer a Friend?
  • What speeds can I get?
  • What type of broadband does Quickline Provide?
  • Do I need a phone line to use Quickline Broadband?
  • Why is Full Fibre better than Fibre to the Cabinet?
  • Is Quickline broadband compatible with my device?
  • What’s the difference between broadband and Wi-Fi?
  • Do Quickline provide me with an Email address?
  • What is a VPN?
  • Can I keep my email address when I move to Quickline?
  • Do you offer web hosting services?
  • How can I contact you?
  • Broadband speeds explained
  • Are there any service issues at the moment?
  • What are megabits?
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Frequently Asked Questions

Got questions about Quickline? Check FAQs for answers on availability, speeds, referrals, and more. Learn more today with Quickline.

  • Is a Quickline service available at my address?
  • What is Refer a Friend?
  • Why have I received an email from Quickline about Refer a Friend?
  • What speeds can I get?
  • What type of broadband does Quickline Provide?
  • Do I need a phone line to use Quickline Broadband?
  • Why is Full Fibre better than Fibre to the Cabinet?
  • Is Quickline broadband compatible with my device?
  • What’s the difference between broadband and Wi-Fi?
  • Do Quickline provide me with an Email address?
  • What is a VPN?
  • Can I keep my email address when I move to Quickline?
  • Do you offer web hosting services?
  • How can I contact you?
  • Broadband speeds explained
  • Are there any service issues at the moment?
  • What are megabits?

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Copyright © 2026 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 512278018. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN.

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Company
  • About Us
  • Join our Team
  • Case Studies
  • Community
  • Leadership Team
Our Services
  • Home Broadband
  • Business Broadband
  • Social Tariff
  • Gigabit Voucher Scheme
  • Project Gigabit
  • Partner with Quickline
Locations
  • North Yorkshire
  • East Yorkshire
  • South Yorkshire
  • West Yorkshire
  • Lincolnshire
Quicklinks
  • FAQs
  • My Account
  • Contact Us
  • Service Status
  • 999 BSL
safe contractor
UKAS
UKAS accreditation
UKAS accreditation 22301
iso 14001
iso 9001
  • Terms
  • Policies
  • Carbon Reduction Plan

Copyright © 2026 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 512278018. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN.