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No faults detected.
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We are aware of a number of MOD military exercises being performed along the East coast of England which may impact some customers utilising our fixed wireless technology.
These exercises are being performed over the following dates:
July 10th 17:30 to 23:30
July 17th 10:00 to 16:00
July 22nd 10:00 to 12:00
July 24th 10:00 to 12:00
August 5th 21:30 to 23:30
August 7th 21:30 to 23:30
August 12th 10:00 to 12:00
August 14th 10:00 to 12:00
August 19th 10:00 to 12:00
August 21st 10:00 to 12:00
Over these dates and times you may experience a loss of services for a short period of time. This may be due to the MOD, RAF or other allied forces utilising frequencies which we use to supply your broadband services.
We apologise for this inconvenience this may cause. Unfortunately, this is out of our control but we wanted to make you aware. Our network teams will be working hard to identify and rectify any issues as quickly as possible to restore your services.
Thank Q
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Customer Notice: Network Improvement Works
To ensure we continue delivering the fast and reliable service you expect, we are conducting essential improvement works in the early hours of Thursday 17th July, between 01:00 and 06:00.
The post code regions for the works are confirmed as DL10, DL11, DL2, DL3, DL6, DL7, DL8, HG4, TS15, TS9, YO7.
We don’t anticipate any disruption to our customers, but you may briefly lose connection for approximately 12 minutes. Your service will automatically reconnect once the work is complete.
If you notice any issues afterwards, a simple router restart usually resolves the issue. Just turn off your router, wait for 30 seconds, then turn it back on.
If you experience problems, our technical support team is here to assist you. Please call 01482 428475 (option 1).
Thank you for your patience and for being a valued Quickline customer.
We’re sorry for any inconvenience this may cause and would like to thank you for your patience and for being a valued Quickline customer.