Details:
We are experiencing an issue with our Fibre Scheduler that may have a resultant service impact on any Fibre connection whereby service may be slower than expected.
Quickline are reviewing the issue and implementing a plan to resolve the fault.
If experiencing slow download speeds please reboot the router, this will temporally resolve the issue prior to full incident resolution.
We sincerely apologise for any inconvenience this may cause and want to reassure you that we are doing everything we can to reduce disruption to your service and fix the fault in a timely manner.
Last Updated:
24/10/24 9PM BST
Details:
Fixed Wireless Customers
We’re aware that some customers using our wireless broadband service may be experiencing connectivity issues. This is due to ongoing activity by the Ministry of Defence (MoD) across the region.
The technology behind our fixed wireless network can sometimes be impacted by these operations, which may interfere with our signal and affect your connection.
We have been advised that the MOD’s current activity is expected to be completed by Friday 27th October 2024. In the meantime we are working closely with Ofcom, who are liaising with the MoD on our behalf to minimise the impact as much as possible.
We sincerely apologise for any inconvenience this may cause and want to reassure you that we’re actively monitoring the situation and doing everything we can to reduce disruption to your service.
Last Updated:
15/10/24 1PM BST