Quickline Service Status

Welcome to our service status page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Quickline Service Status

Welcome to our Service Status Page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Current Service Status:

Who’s Affected:

Date & Time:

No faults detected

Current Service Status:

No faults detected

Who’s Affected:

Date & Time:

Details:

No faults detected.

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

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Current Service Status:

Fault identified

Who’s Affected:

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Date & Time:

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Details:

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Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

5G Services

08:30Hrs 14th July 2025

Current Service Status:

Fault identified

Who’s Affected:

5G Services

Date & Time:

08:30Hrs 14th July 2025

Details:

We’re aware of a connectivity issue affecting our 5G network in the Caistor region which may impact your broadband speed and connection.  

The service issue is affecting customers in the LN7 postcode and surrounding areas.  

Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.

Next Service Update: 11:00Hrs 14th July 2025  

Current Service Status:

Who’s Affected:

Date & Time:

For Information

Fixed Wireless customers

From 10/07 17:30 through to 21/08 12:00

Current Service Status:

For Information

Who’s Affected:

FWA Customers

Date & Time:

From 10/07 17:30 through to 21/08 12:00

Details:

We are aware of a number of MOD military exercises being performed along the East coast of England which may impact some customers utilising our fixed wireless technology.

These exercises are being performed over the following dates:

July 10th 17:30 to 23:30

July 17th 10:00 to 16:00

July 22nd 10:00 to 12:00

July 24th  10:00 to 12:00

 

August 5th 21:30 to 23:30

August 7th 21:30 to 23:30

August 12th 10:00 to 12:00

August 14th 10:00 to 12:00

August 19th 10:00 to 12:00

August 21st 10:00 to 12:00

Over these dates and times you may experience a loss of services for a short period of time. This may be due to the MOD, RAF or other allied forces utilising frequencies which we use to supply your broadband services.

We apologise for this inconvenience this may cause. Unfortunately, this is out of our control but we wanted to make you aware. Our network teams will be working hard to identify and rectify any issues as quickly as possible to restore your services.

Thank Q

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

FTTP & FWA

1st July 2025 – 09:00

Current Service Status:

Fault identified

Who’s Affected:

FTTP & FWA

Date & Time:

1st July 2025 – 09:00

Details:

We’re aware of a connectivity issue affecting our FTTP and FWA network service which may impact your broadband speed and connection.   

The service issue may affect customers in all post code regions.

Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service. 

Next Service Update: 12:00hrs

Current Service Status:

Who’s Affected:

Date & Time:

Planned Engineering Work

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Current Service Status:

Planned Engineering Work

Who’s Affected:

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Date & Time:

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Details:

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Current Service Status:

Who’s Affected:

Date & Time:

Planned Engineering Work

All Services

Thursday 17th July, 01:00Hrs to 06:00Hrs

Current Service Status:

Planned Engineering Work

Who’s Affected:

All Services

Date & Time:

Thursday 17th July, 01:00Hrs to 06:00Hrs

Details:

Customer Notice: Network Improvement Works

To ensure we continue delivering the fast and reliable service you expect, we are conducting essential improvement works in the early hours of Thursday 17th July, between 01:00 and 06:00.

The post code regions for the works are confirmed as DL10, DL11, DL2, DL3, DL6, DL7, DL8, HG4, TS15, TS9, YO7.

We don’t anticipate any disruption to our customers, but you may briefly lose connection for approximately 12 minutes. Your service will automatically reconnect once the work is complete.

If you notice any issues afterwards, a simple router restart usually resolves the issue. Just turn off your router, wait for 30 seconds, then turn it back on.

If you experience problems, our technical support team is here to assist you. Please call 01482 428475 (option 1).

Thank you for your patience and for being a valued Quickline customer.

We’re sorry for any inconvenience this may cause and would like to thank you for your patience and for being a valued Quickline customer.

Current Service Status:

Who’s Affected:

Date & Time:

Planned Engineering Work

5G Services

2nd July 23:00 – 3rd July 06:00

Current Service Status:

Planned Engineering Work

Who’s Affected:

5G Services

Date & Time:

2nd July 23:00 – 3rd July 06:00

Details:

Customer Notice: Network Improvement Works

To ensure we continue delivering the fast and reliable service you expect, we are conducting essential improvement works Wednesday 2nd July EVENING  into the early hours of Thursday 3rd July, between 23:00 and 06:00.

The Postal Code areas of our 5G Network affected for these works are HG3, HG4, BD21, BD23, LS25, TS9, LN4, LN7, DN41, WF4, OL14 & HX6.

Within the engineering window you will lose connection for a maximum period of 2 hours. Your service will automatically reconnect once the work is complete.

If you notice any issues afterwards, a simple router restart usually resolves the problem. Just turn off your router and radio, wait for 30 seconds, then turn it back on.

If you experience problems, our technical support team is here to assist you. Please call 01482 247365 (option 1).

We’re sorry for any inconvenience this causes and would like to thank you for your patience and for being a valued Quickline customer.