Making the switch couldn’t be easier. Follow these simple steps and we’ll help cover eligible early exit fees from your old broadband provider.
Email us proof of your exit fee from your current provider, using the button below. It must show the fee amount and your address.
Our team will check your documents and inform you when they have been accepted.
Once you’ve been connected with Quickline for 14 days and we’ve received your proof, you’ll receive your money back within 30 days.
Don’t let contract fees hold you back. We’ll help cover eligible exit fees so you can switch sooner.
Offers and speed packages available to new Quickline customers only. Average speeds are based on the download speeds that at least 50% of customers get at peak time. Terms and conditions apply.
If you switch to qualifying full fibre packages, we’ll reimburse the exit fee your old provider charges you for leaving your broadband contract early.
No, our exit fees covered scheme is unlimited to the amount of your early exit fee for your monthly broadband costs.
Residential customers switching to Quickline on one of our qualifying residential full fibre (FTTP) packages.
No, our exit fees covered scheme is only on qualifying full fibre packages (200Mbps, 500Mbps, 1000Mbps, 2300Mbps). It does not apply to our fixed wireless (FWA) packages.
No, it only covers the exit fee on your old broadband connection. Any other services you have with your old provider is still your responsibility to cover.
No, the scheme covers fixed line broadband connections such as full fibre (FTTP) or copper (FTTC/ADSL/VDSL).
No, we reimburse you with the exit fee amount to leave your old provider via a refund to your debit card or Amazon gift card.
Send us your exit fee documents (e.g. your final bill from your provider or early termination invoice showing the charge). Our team will then validate the document and send you confirmation once accepted.
After you have been installed and connected for 14 days, and we’ve confirmed your documents, expect payment within 30 days.
A refund to your current account debit card or an Amazon gift card, your choice.
We can’t provide the payment without proof of the charge from your old provider.
The 14 days start from the installation at your property, so a delay pushes the payment date back. If you cancel before or after install, you will not receive the payment.
We need proof of the exit fee from your old provider, that you are charged for leaving early. That’s usually one of the below:
Your document needs to show:
Enjoy faster, more reliable broadband with no mid-contract price rises, backed by the Quickline service promise. Get the service we promise, or leave with no penalty.
We’re one of the fastest-growing broadband providers across Yorkshire and Lincolnshire, rated Excellent on Trustpilot and proud to offer award-winning service you can count on.
Ready to switch? Choose your package and send us proof of the broadband termination fee charged by your previous provider. We’ll take care of the rest.
Help with exit fees is available to new Quickline customers choosing all residential full fibre products. Terms and conditions apply.
Smaller households, lighter use
