Home Broadband
Business Broadband
Help & Support

Check Availability

Home Broadband
Business Broadband
Help & Support
Check Availability

FAQs

15

Is a Quickline service available at my address?
Do you offer a referral scheme?
What speeds can I get?
Do I need a phone line to use Quickline Broadband?
Is Quickline full fibre?
Why is full fibre better than fibre to the cabinet?
Is Quickline broadband compatible with my device?
What’s the difference between broadband and Wi-Fi?
Do Quickline provide me with an Email address?
Can I keep my email address when I move to Quickline?
Do you offer web hosting services?
How can I contact you?
Broadband speeds explained
Are there any service issues at the moment?
What are megabits?

Technical Support

9

Wi-Fi Coverage and Performance: What to Expect
Can I get faster speeds?
My internet isn’t working
Why is my internet slow?
IP Addresses
What are Quickline’s DNS server addresses?
The white fibre box on the wall inside my property has stopped working
My pole or dish has been damaged
Will bad weather affect my connection?

Billing & Contract

9

Do your prices increase mid-contract?
How does the 30 day satisfaction guarantee work?
How can I view my bill?
How do I pay my bill?
How do I change my package?
Can I move my service to my new address?
How quickly can my service be moved to my new home?
Is there a charge for moving my service to my new address?
How do I cancel my service?

Installation

12

What to expect on your broadband installation day
Do I need to be in for my broadband installation?
How long will the installation take?
How long is the wait time to get my broadband installed?
Will the engineer set up my router?
Are installations subject to a survey?
I saw your engineers working on my street, is your service available?
How much does broadband installation cost?
I’m a tenant, can I still order an installation?
Your Fibre broadband installation day
Your Fixed Wireless broadband installation day
Does it matter if my property is listed?

Routers

7

How do I set up my Quickline router?
What router do Quickline provide?
Where do I find my Wi-Fi password?
Tips for improving Wi-Fi
Can I use my own router?
Can I get a new router?
How do I set up my own router?

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Home
Knowledge
Routers

Routers

How do I set up my Quickline router?
What router do Quickline provide?
Where do I find my Wi-Fi password?
Tips for improving Wi-Fi
Can I use my own router?
Can I get a new router?
How do I set up my own router?

Company

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Our Services

Home Broadband
Business Broadband
Social Tariff
Gigabit Voucher Scheme
Partner with Quickline

Locations

North Yorkshire
South Yorkshire
West Yorkshire
Lincolnshire

Quicklinks

FAQs
My Account
Contact Us
Service Status

Terms
Policies
Carbon Reduction Plan

Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

safe contractor

UKAS

UKAS accreditation

UKAS accreditation 22301

iso 14001

iso 9001

Company

About Us
Join our Team
Case Studies
Community
Leadership Team

Our Services

Home Broadband
Business Broadband
Social Tariff
Gigabit Voucher Scheme
Partner with Quickline

Locations

North Yorkshire
South Yorkshire
West Yorkshire
Lincolnshire

Quicklinks

FAQs
My Account
Contact Us
Service Status

safe contractor

UKAS

UKAS accreditation

UKAS accreditation 22301

iso 14001

iso 9001

Terms
Policies
Carbon Reduction Plan

Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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