Internet isn’t working? Don’t worry we’ll make sure we get you sorted! If you’re experiencing any issues with your service, it’s worth carrying out the following basic checks:
- Check you’re not part of a known outage on our handy service status page: [Click Here]
- Check that the issue isn’t just with the device you’re using by seeing if you can connect using a different device. Sometimes the internet may seem like it’s not working because the specific device you are using has lost connection. If the issue is with a single device, disconnect it from Wi-Fi and try to reconnect.
- Check that the issue isn’t with the website or service you’re trying to access. Try a different website to make sure the one you couldn’t connect to isn’t offline.
- Check that your router is powered on and that the cables to it are all properly connected. If so, turn it off using the on/off button, wait for two minutes and then turn it on again (note: do not press the factory reset button).
Still having issues? We’re here to help! Call our friendly technical support team, available 24/7 on:
- Call: 01482 247365, option 1
- Email: support@quickline.co.uk
We’ll do everything we can to have you back online and working as soon as possible.
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