If you’re experiencing any issues with your service, call our friendly technical support team, available 24/7 on 01482 247365, option 1. Before calling, it’s worth carrying out the following basic checks:
- Check that the issue isn’t just with the device you’re using by seeing if you can connect using a different device. If the issue is with a single device, disconnect it from Wi-Fi and try to reconnect.
- Check that the issue isn’t with the website or service you’re trying to access. Try a different website to make sure the one you couldn’t connect to isn’t offline.
- Check that your router is powered on and that the cables to it are all properly connected. If so, turn it off using the on/off button, wait for two minutes and then turn it on again (note: do not press the factory reset button).