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If you’re having trouble with your Quickline Talk+ service, don’t worry – this guide will help you check a few simple things first. If you still need help, we’ll show you how to get in touch with our support team.
Try these simple checks first #
You might be able to fix the problem yourself with a few quick steps.
No dial tone? #
- Make sure your phone is plugged into the phone socket we installed during your setup.
- Check that your phone’s power cable (if it has one) is connected and the handset is charged, if it’s cordless.
- Try a different phone, if you have one, to see if the issue is with your handset.
Call quality is poor or crackly? #
- Check that all cables are firmly plugged in.
- Move your phone away from other electronics like microwaves or wireless speakers.
- If your phone has batteries or a power lead, make sure it’s properly powered.
Can’t make or receive calls? #
- Check your broadband is working – Quickline Talk+ needs a working internet connection.
- Restart your router by unplugging it for 30 seconds and then plugging it back in.
- If you hear an error message when trying to make a call, take note of what it says – this can help our team when you call us.
Still having problems? #
If you’ve tried the steps above and your service still isn’t working properly, our technical support team is ready to help.
- Email: support@quickline.co.uk
- Call: 01482 247365, option 1
We’re here to make sure you’re always connected and happy with your service. Just give us a shout!