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FAQs

16
  • Why is full fibre better than fibre to the cabinet?
  • Is a Quickline service available at my address?
  • Do Quickline offer a referral scheme?
  • What speeds can I get?
  • What type of broadband does Quickline Provide?
  • Do I need a phone line to use Quickline Broadband?
  • Why is full fibre better than fibre to the cabinet?
  • Is Quickline broadband compatible with my device?
  • What’s the difference between broadband and Wi-Fi?
  • Do Quickline provide me with an Email address?
  • Can I keep my email address when I move to Quickline?
  • Do you offer web hosting services?
  • How can I contact you?
  • Broadband speeds explained
  • Are there any service issues at the moment?
  • What are megabits?

Technical Support

9
  • Wi-Fi Coverage and Performance: What to Expect
  • Can I get faster speeds?
  • My internet isn’t working
  • Why is my internet slow?
  • IP Addresses
  • What are Quickline’s DNS server addresses?
  • The white fibre box on the wall inside my property has stopped working
  • My pole or dish has been damaged
  • Will bad weather affect my connection?

Billing & Contract

9
  • Do your prices increase mid-contract?
  • How does the 30 day satisfaction guarantee work?
  • How can I view my bill?
  • How do I pay my bill?
  • How do I change my package?
  • Can I move my service to my new address?
  • How quickly can my service be moved to my new home?
  • Is there a charge for moving my service to my new address?
  • How do I cancel my service?

Installation

12
  • What to expect on your broadband installation day
  • Do I need to be in for my broadband installation?
  • How long will the installation take?
  • How long is the wait time to get my broadband installed?
  • Will the engineer set up my router?
  • Are installations subject to a survey?
  • I saw your engineers working on my street, is your service available?
  • How much does broadband installation cost?
  • I’m a tenant, can I still order an installation?
  • Your Fibre broadband installation day
  • Your Fixed Wireless broadband installation day
  • Does it matter if my property is listed?

Routers

7
  • How do I set up my Quickline router?
  • What router do Quickline provide?
  • Where do I find my Wi-Fi password?
  • Tips for improving Wi-Fi
  • Can I use my own router?
  • Can I get a new router?
  • How do I set up my own router?

Quickline Talk (VoIP)

19
  • Can I have my number printed in the White Pages?
  • Does Quickline Talk+ support alarms, telecare devices or fax machines?
  • Can I use my existing home phone sockets with Talk+?
  • Do Quickline offer a landline alternative service?
  • What is VoIP, and how does it work?
  • How much does Quickline Talk+ cost?
  • Do you offer phone handset rental?
  • Can I bring my landline number with me to Quickline?
  • Can I receive international calls?
  • Who do I contact if I have issues with my Quickline Talk+ service?
  • Can I get your Quickline Talk+ service?
  • Can I get Quickline Talk+ on your Advanced Wireless network?
  • Are calls to premium and international numbers included with Quickline Talk?
  • Is there a contract period for Quickline Talk+?
  • What are the benefits of using Quickline Talk+ over traditional phone services?
  • What kind of internet speed do I need for Quickline Talk+?
  • Do I need any special equipment to use Quickline Talk+?
  • Will Quickline Talk work during a power cut?
  • How do I set up Talk+ service with my existing internet package?
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Routers

  • How do I set up my Quickline router?
  • What router do Quickline provide?
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  • Tips for improving Wi-Fi
  • Can I use my own router?
  • Can I get a new router?
  • How do I set up my own router?
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Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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Company
  • About Us
  • Join our Team
  • Case Studies
  • Community
  • Leadership Team
Our Services
  • Home Broadband
  • Business Broadband
  • Social Tariff
  • Gigabit Voucher Scheme
  • Project Gigabit
  • Partner with Quickline
Locations
  • North Yorkshire
  • South Yorkshire
  • West Yorkshire
  • Lincolnshire
Quicklinks
  • FAQs
  • My Account
  • Contact Us
  • Service Status
safe contractor
UKAS
UKAS accreditation
UKAS accreditation 22301
iso 14001
iso 9001
  • Terms
  • Policies
  • Carbon Reduction Plan

Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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