You don’t need to be at home for us to complete any external work to connect up your property. Our engineers will plan to carry out the work around 4-5 days before your scheduled installation appointment and will knock on your door to let you know they’re there. If you’re at home when they’re completing the work, feel free to ask them any questions you have.
If you have specific requirements around the external work to connect up your property, this would be a non-standard request and would require a chargeable survey appointment. Call our Customer Onboarding Team on 01482 230399, Mon-Fri 08:30-18:00, Sat 08:30-17:00, who can arrange this for you.
Will I be notified when the external work on my property will happen?
< 1 min read