What happens if I miss my appointment?

It’s important that you let us know if you’re not going to be able to be at home for your installation to avoid a missed appointment charge of £75.

We don’t want the money; we want to get you connected! If you have any last-minute challenges and you need to change your appointment, please contact us Customer Service on 01482 247365 (Option 3) Monday to Friday 08.30 – 19.00, Saturday 09.00 – 17.00, as soon as possible so we can get you another date.