A lot of our customers who move away want to know if they can move their service to their new address. Once you know your new address, get in touch and we’ll check if we can connect you to our broadband service. To do this, contact our customer service team on:
- 01482 237365 (option 3)
- customerexperience@quickline.co.uk
If our service is available at your new address, we’ll help you choose the best package for you. We will also arrange for your new property to be connected. Our standard visit charge (if applicable) and activation fee will apply.
When you want to move your service to your new address, we recommend that you let us know your moving date. Do this as far in advance as possible. This means we can have everything arranged to connect you. We aim to make sure your broadband is available for use on the day you move in.
If an engineering visit is needed to connect your service, we’ll make the next available appointment for you at the time. This may be up to 10 working days away.
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