My Account
Service Status

Home Broadband
Business Broadband
Help & Support

Check Availability

Home Broadband
Business Broadband
Help & Support
Check Availability

Technical Support

11

I’m trying to call a number but it isn’t working
Wi-Fi Coverage and Performance: What to Expect
Can I get faster speeds?
My internet isn’t working
Why is my internet slow?
IP Addresses
What are Quickline’s DNS server addresses?
My fibre box isn’t working – what should I do?
My pole or dish has been damaged
Will bad weather affect my connection?
What’s the Difference Between Megabits and Megabytes?

Billing & Contract

9

Do your prices increase mid-contract?
30 day money-back guarantee – How does it work?
How can I view my bill?
Can I move my service to my new address?
How do I pay my bill?
How do I change my package?
How quickly can my service be moved to my new home?
Is there a charge for moving my service to my new address?
How do I cancel my service?

Installation

30

What to expect on your broadband installation day
How long will the installation take?
Will the engineer set up my router?
Can I choose where fibre comes into my property?
Do I need to be in for my broadband installation?
Are installations subject to a survey?
How do I change my installation date?
I saw your engineers working on my street, is your service available?
How much does broadband installation cost?
Your Fibre broadband installation day
Your Advanced Wireless broadband installation day
How long is the wait time to get my broadband installed?
I’m a tenant, can I still order an installation?
Does it matter if my property is listed?
Who are Cumberland and Spectrum and why are they on my property?
How will I know when the engineer is on their way?
I’ve been told my property will be ‘connected overhead’. What does that mean?
I’ve been told it’s an overhead connection to my property but I don’t want that; can you run it underground?
Quickline have completed the external work to connect up my property for a previous customer. How soon can I get my service up and running?
Do I need to do anything to prepare for my installation?
I’ve been told my property will be ‘connected underground’. What does that mean?
Will I be notified when the external work on my property will happen?
Will there be any mess or disruption during the installation?
You’ve told me there’s an issue with my installation. What happens next?
You’ve told me that the external work required to connect my property is non-standard. What does that mean?
What happens if I miss my appointment?
What appointment slots do you offer?
What External Work will you do for my Fibre Connection?
I’ve been told it’s an underground connection to my property but I don’t want that; can you run it overhead?
I’ve been told you’ll need to do a dig to connect my property. What does that mean?

Routers

7

How do I set up my Quickline router?
What router do Quickline provide?
Where do I find my Wi-Fi password?
Tips for improving Wi-Fi
Can I use my own router?
Can I get a new router?
How do I set up my own router?

Wi-Fi Everywhere

7

What is Wi-Fi Everywhere and how does it work?
Who can get Wi-Fi Everywhere?
How much does Wi-Fi Everywhere cost?
How is Wi-Fi Everywhere installed?
What speeds should I expect with Wi-Fi Everywhere?
How many access points will I need?
What do the lights on the access point mean?

Quickline Talk

25

Do Quickline offer a landline alternative service?
Can I get your Quickline Talk+ service?
What is VoIP, and how does it work?
Does Quickline Talk+ support alarms, telecare devices or fax machines?
Can I use my existing home phone sockets with Talk+?
How much does Quickline Talk+ cost?
Do you offer phone handset rental?
Can I bring my landline number with me to Quickline?
Can I receive international calls?
Who do I contact if I have issues with my Quickline Talk+ service?
Do calls to emergency services still work? (999)
Can I have my number printed in the White Pages?
Can I get Quickline Talk+ on your Advanced Wireless network?
Are calls to premium and international numbers included with Quickline Talk?
Is there a contract period for Quickline Talk+?
What are the benefits of using Quickline Talk+ over traditional phone services?
What kind of internet speed do I need for Quickline Talk+?
Do I need any special equipment to use Quickline Talk+?
Will Quickline Talk work during a power cut?
How do I set up Talk+ service with my existing internet package?
How do I set up my Voice Portal PIN for Quickline Talk+?
How to use the Quickline Talk+ voicemail service
What if my phone already has voicemail?
How do I forward my calls to another number?
How do I hide my own number when making a call?

Frequently Asked Questions

16

Is a Quickline service available at my address?
Do Quickline offer a referral scheme?
What speeds can I get?
What type of broadband does Quickline Provide?
Do I need a phone line to use Quickline Broadband?
Why is full fibre better than fibre to the cabinet?
Is Quickline broadband compatible with my device?
What’s the difference between broadband and Wi-Fi?
Do Quickline provide me with an Email address?
What is a VPN?
Can I keep my email address when I move to Quickline?
Do you offer web hosting services?
How can I contact you?
Broadband speeds explained
Are there any service issues at the moment?
What are megabits?

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Wi-Fi Everywhere

Wi-Fi Everywhere

What is Wi-Fi Everywhere and how does it work?
Who can get Wi-Fi Everywhere?
How much does Wi-Fi Everywhere cost?
How is Wi-Fi Everywhere installed?
What speeds should I expect with Wi-Fi Everywhere?
How many access points will I need?
What do the lights on the access point mean?

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Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

safe contractor

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UKAS accreditation

UKAS accreditation 22301

iso 14001

iso 9001

Company

About Us
Join our Team
Case Studies
Community
Leadership Team

Our Services

Home Broadband
Business Broadband
Social Tariff
Gigabit Voucher Scheme
Project Gigabit
Partner with Quickline

Locations

North Yorkshire
South Yorkshire
West Yorkshire
Lincolnshire

Quicklinks

FAQs
My Account
Contact Us
Service Status

safe contractor

UKAS

UKAS accreditation

UKAS accreditation 22301

iso 14001

iso 9001

Terms
Policies
Carbon Reduction Plan

Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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