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Home Broadband
Business Broadband
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Home Broadband
Business Broadband
Help & Support
Check Availability

Technical Support

9

Wi-Fi Coverage and Performance: What to Expect
Can I get faster speeds?
My internet isn’t working
Why is my internet slow?
IP Addresses
What are Quickline’s DNS server addresses?
The white fibre box on the wall inside my property has stopped working
My pole or dish has been damaged
Will bad weather affect my connection?

Billing & Contract

9

Do your prices increase mid-contract?
How does the 30 day satisfaction guarantee work?
How can I view my bill?
How do I pay my bill?
How do I change my package?
Can I move my service to my new address?
How quickly can my service be moved to my new home?
Is there a charge for moving my service to my new address?
How do I cancel my service?

Installation

12

What to expect on your broadband installation day
Do I need to be in for my broadband installation?
How long will the installation take?
How long is the wait time to get my broadband installed?
Will the engineer set up my router?
Are installations subject to a survey?
I saw your engineers working on my street, is your service available?
How much does broadband installation cost?
I’m a tenant, can I still order an installation?
Your Fibre broadband installation day
Your Fixed Wireless broadband installation day
Does it matter if my property is listed?

Routers

7

How do I set up my Quickline router?
What router do Quickline provide?
Where do I find my Wi-Fi password?
Tips for improving Wi-Fi
Can I use my own router?
Can I get a new router?
How do I set up my own router?

Wi-Fi Everywhere

6

What is Wi-Fi Everywhere and how does it work?
Who can get Wi-Fi Everywhere?
How much does Wi-Fi Everywhere cost?
How is Wi-Fi Everywhere installed?
What speeds should I expect with Wi-Fi Everywhere?
How many access points will I need?

Quickline Talk

20

Do Quickline offer a landline alternative service?
Can I get your Quickline Talk+ service?
What is VoIP, and how does it work?
Does Quickline Talk+ support alarms, telecare devices or fax machines?
Can I use my existing home phone sockets with Talk+?
How much does Quickline Talk+ cost?
Do you offer phone handset rental?
Can I bring my landline number with me to Quickline?
Can I receive international calls?
Who do I contact if I have issues with my Quickline Talk+ service?
Do calls to emergency services still work? (999)
Can I have my number printed in the White Pages?
Can I get Quickline Talk+ on your Advanced Wireless network?
Are calls to premium and international numbers included with Quickline Talk?
Is there a contract period for Quickline Talk+?
What are the benefits of using Quickline Talk+ over traditional phone services?
What kind of internet speed do I need for Quickline Talk+?
Do I need any special equipment to use Quickline Talk+?
Will Quickline Talk work during a power cut?
How do I set up Talk+ service with my existing internet package?

Frequently Asked Questions

16

Why is full fibre better than fibre to the cabinet?
Is a Quickline service available at my address?
Do Quickline offer a referral scheme?
What speeds can I get?
What type of broadband does Quickline Provide?
Do I need a phone line to use Quickline Broadband?
Why is full fibre better than fibre to the cabinet?
Is Quickline broadband compatible with my device?
What’s the difference between broadband and Wi-Fi?
Do Quickline provide me with an Email address?
Can I keep my email address when I move to Quickline?
Do you offer web hosting services?
How can I contact you?
Broadband speeds explained
Are there any service issues at the moment?
What are megabits?

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Wi-Fi Everywhere

Wi-Fi Everywhere

What is Wi-Fi Everywhere and how does it work?
Who can get Wi-Fi Everywhere?
How much does Wi-Fi Everywhere cost?
How is Wi-Fi Everywhere installed?
What speeds should I expect with Wi-Fi Everywhere?
How many access points will I need?

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Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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Company

About Us
Join our Team
Case Studies
Community
Leadership Team

Our Services

Home Broadband
Business Broadband
Social Tariff
Gigabit Voucher Scheme
Project Gigabit
Partner with Quickline

Locations

North Yorkshire
South Yorkshire
West Yorkshire
Lincolnshire

Quicklinks

FAQs
My Account
Contact Us
Service Status

safe contractor

UKAS

UKAS accreditation

UKAS accreditation 22301

iso 14001

iso 9001

Terms
Policies
Carbon Reduction Plan

Copyright © 2025 Quickline Communications Limited. Registered Company Number: 05034183. VAT Number: 918 0094 32. Economic Operator Registration and Identification Number: GB918009432000. Registered office address: Quickline Communications Limited, The Mill House, Albion Mills, Albion Lane, Willerby, HU10 6DN

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