Installation
- What to expect on your broadband installation day
- How long will the installation take?
- Will the engineer set up my router?
- Can I choose where fibre comes into my property?
- Do I need to be in for my broadband installation?
- Are installations subject to a survey?
- How do I change my installation date?
- I saw your engineers working on my street, is your service available?
- How much does broadband installation cost?
- Your Fibre broadband installation day
- Your Advanced Wireless broadband installation day
- How long is the wait time to get my broadband installed?
- I’m a tenant, can I still order an installation?
- Does it matter if my property is listed?
- Who are Cumberland and Spectrum and why are they on my property?
- How will I know when the engineer is on their way?
- I’ve been told my property will be ‘connected overhead’. What does that mean?
- I’ve been told it’s an overhead connection to my property but I don’t want that; can you run it underground?
- Quickline have completed the external work to connect up my property for a previous customer. How soon can I get my service up and running?
- Do I need to do anything to prepare for my installation?
- I’ve been told my property will be ‘connected underground’. What does that mean?
- Will I be notified when the external work on my property will happen?
- Will there be any mess or disruption during the installation?
- You’ve told me there’s an issue with my installation. What happens next?
- You’ve told me that the external work required to connect my property is non-standard. What does that mean?
- What happens if I miss my appointment?
- What appointment slots do you offer?
- What External Work will you do for my Fibre Connection?
- I’ve been told it’s an underground connection to my property but I don’t want that; can you run it overhead?
- I’ve been told you’ll need to do a dig to connect my property. What does that mean?