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Quickline’s ‘Ask the Expert’ tour hits the rural roads as part of Get Online Week

Residents have been quizzing the team delivering our powerful network of fibre and 5G fixed wireless internet as part of the Get Online Week and 'Ask the Expert' tour.

Quickline’s ‘Ask the Expert’ tour hits the road

Our ‘Ask the Expert’ tour has seen engineers hit the road to rural communities across Yorkshire and Lincolnshire, speaking to residents and answering questions.

To celebrate Get Online Week, which runs between October 16th and 22nd, we’ve been hosting events in communities where we are delivering broadband already or will be doing soon.

The team has been to Ravenscar and Burniston in North Yorkshire already this week, explaining to residents how we are rolling out our full fibre network, how fibre and 5G fixed wireless broadband is connected to homes and businesses and the internet speeds available.

In recent weeks, our engineers have visited communities including Northorpe, Goulceby, Knaith Park and South Elkington in Lincolnshire, all as part of the provider’s ‘Ask the Expert’ tour. Advice has also been on offer to those keen to learn more about how to get online and explore the internet.

It forms part of our efforts to support the communities we serve, help them get the best out of the internet and encourage open conversation and feedback from customers. Josh White, one of our area build managers, said: “Our engineers are the beating heart of everything we do at Quickline. They’re the ones who are out and about in some of the most remote areas of Yorkshire and Lincolnshire, making the broadband connections to homes and businesses.”

“Our engineers have a wealth of knowledge and experience, and we decided to utilise all of that expertise with these events.”

“It’s been great to see our engineers visiting communities across our network area to speak to residents and share the work they’re doing to help transform their online experience.”

In many cases, our engineers are the first people communities see as they install the infrastructure ready for a fibre or fixed wireless broadband rollout.

The ‘Ask the Expert’ tour is helping to ensure communities are informed about upcoming rollouts, and the work which may be happening in their area.

We have created a ‘show and tell’ information board which demonstrates how broadband is brought into a home or business via a router, and how fibre technology works.

We’re on a mission to tackle the digital divide which exists between urban and rural areas and are currently rolling out a powerful network of fibre and 5G fixed wireless broadband to rural areas across Yorkshire and Lincolnshire.

Whereas full fibre broadband is delivered directly to the home or business via a fibre optic cable, our 5G fixed wireless broadband is beamed to the premises via a mast.

Utilising both technologies means we can reach even the deepest rural communities which have, until now, been neglected by many major broadband providers.

Julian Chalk, Head of Engagement and Enablement, said: “Education forms a key part of our community programme here at Quickline.”

“It’s important that residents and businesses are aware of the work happening in their area, and how we can connect areas which previously have been unable to receive a fast, reliable broadband service.”

“Our Ask the Experts events have been a great success – we’ve had some brilliant questions asked by residents, and our team of engineers have enjoyed the chance to talk about the work they do.”

Residents attending the events have been able to sit down with Quickline’s engineers over a cup of tea or coffee, view the plans for the network build in their area, discover more about Quickline and its work to bring rural communities out of the internet slow lane.

If you want to see if Quickline is available, check your postcode now to see whether we can connect your home or business to superfast full fibre broadband. Keep in-the-know and follow us on Facebook, for the latest updates on news and events in your community.

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