The digital divide refers to the gap between individuals who have access to modern information and communication technology (ICT) and those who do not. This can take different forms, with the three most common being the access divide, usage divide, and knowledge divide. The Centre for Economics and Business Research (CEBR) has identified that digital exclusion can negatively impact earnings, employment, retail transactions, communication, and time savings. Therefore, it is important to understand how digital exclusion happens and why bridging the divide matters.
Access Divide
The access divide relates to the imbalance in access to ICT infrastructure and resources. It includes factors such as access to computers, the internet, and other digital devices.
An example of this would be people living in rural areas may have limited access to high-speed internet or modern broadband infrastructure compared to those in urban areas.
The Ofcom 2023 Connected Nations report states that only two in five rural residential premises have access to full fibre, compared to 59% within urban areas. The consequence of this is an impact on growth within rural areas.
The divide between rural and urban areas is just one example of the access divide with other examples including Northern Ireland having the highest level of full fibre coverage at 90% compared to Wales having just 55% full fibre coverage.
Usage Divide
This divide focuses on differences in the extent to which individuals or communities use available digital technologies. It considers the skills and utilisation patterns of ICT.
Even if individuals have access to computers and the internet, there may be variations in how proficiently they use these tools. Some people may lack the skills or knowledge to use technology effectively.
Those who don’t use the internet for everyday tasks such as making doctor’s appointments, organising insurance policies and for banking, may miss out on the benefits of having 24/7 access and support. As well as access to any additional online benefits, offers and services.
The consequences of this usage gap could lead to difficulties in completing everyday tasks or disrupting ease of access.
Knowledge Divide
This divide is related to differences in technology-related knowledge and literacy. It includes variations in understanding how to use digital tools, navigate the internet, and assess information.
Older generations, who may not have grown up with digital technology, might face challenges in acquiring the same level of digital literacy as younger individuals who are more accustomed to using digital tools.
The 2020 Consumer Digital Index found that 46% of people aged 65+ had essential digital skills for life, compared with 96% of people in the 15-24 age group. Other factors linked to digital skill level include socio-economic status and education level.
These three types of digital divide highlight the multi-dimensional nature of the gap in digital access and skills.
How to address the digital divide
Addressing these divides often requires a comprehensive approach that considers not only physical access to technology but also the ability to use it effectively and responsibly.
The digital divide can be bridged by implementing policies, programmes, and tools to promote digital inclusion. This can include:
- Increased rural connectivity
- Affordable, robust broadband services
- Digital education & literacy training
- Quality technical support
- Applications and online content designed to enable and encourage self-sufficiency, participation and collaboration
Various organisations run initiatives aimed at digitally upskilling individuals and communities to have the IT capacity needed for full participation in society, democracy and the economy.
Bringing the digital divide is essential for fostering inclusivity, equal opportunities and empowering individuals across all segments of society in the digital age.
At Quickline, we’re all about delivering high-speed residential and business broadband to areas other providers leave behind!
See whether you can access our lightning-fast broadband today or learn how Quickline supports local communities across Yorkshire and Lincolnshire.
