better broadband
Check Availability

Quickline Service Status

Welcome to our service status page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Quickline Service Status

Welcome to our Service Status Page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Current Service Status:

Who’s Affected:

Date & Time:

No faults detected

Current Service Status:

No faults detected

Who’s Affected:

Date & Time:

Details:

No faults detected.

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

Update this text…

Update this text…

Current Service Status:

Fault identified

Who’s Affected:

Update this text…

Date & Time:

Update this text…

Details:

Update this text…

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

5G Customers

3rd October 2025 16:00Hrs

Current Service Status:

Fault identified

Who’s Affected:

5G Customers

Date & Time:

3rd October 2025 16:00Hrs

Details:

The connectivity issues affecting customers in Ellingstring have now been fully resolved.

Service has been restored for customers in HG4 and surrounding areas.

We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to fix the issue.

If you’re still experiencing issues, a simple router restart often resolves the problem. Try turning it off for 30 seconds before switching it back on.

If the issue persists, our technical support team is here to help. Please call us on 01482 247365 (option 1).

Thank you for choosing Quickline.

Current Service Status:

Who’s Affected:

Date & Time:

For Information

All Customers

3rd & 4th October 2025

Current Service Status:

For Information

Who’s Affected:

All Customers

Date & Time:

3rd & 4th October 2025

Details:

Service Update: Storm Amy – Possible Disruption

The Met Office has issued a weather warning for Storm Amy, which is expected to cross the country on Friday 3rd October and into Saturday 4th October 2025, potentially bringing winds of up to 80mph in some areas.

As a result, there is a possibility that services may be disrupted. Please be assured that we will do everything we can to minimise any impact, and if connectivity is affected, our teams will be on duty and working hard to get you back online as quickly as possible.

Thank you for your patience and understanding.

Current Service Status:

Who’s Affected:

Date & Time:

Outage Notification

FTTP Customers

29th September 12:00Hrs

Current Service Status:

Outage notification

Who’s Affected:

Date & Time:

We’re aware of a connectivity issue affecting our network in Skegness which may impact your broadband speed and connection.

The service issue is affecting customers in PE24 & PE25 and surrounding areas.

Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.

Update 12:00Hrs 29th September:

Our engineering teams remain on site with the majority of connections now restored.

They are working hard to restore the limited impacted services in the following areas, Skegness and Burgh le Marsh.

Please rest assured that our engineers will remain on site and are focused on restoring the remaining services as quickly as possible.

We sincerely apologise for any disruption this may have caused and appreciate your patience while we continue to work on fixing the issue.

If you’re still experiencing issues, a simple router restart often resolves the problem.

Try turning it off for 30 seconds before switching it back on. If the issue persists, our technical support team is here to help.

Please call us on 01482 247365 (option 1).

Next Service Update: 16:00Hrs Monday 29th September

Current Service Status:

Who’s Affected:

Date & Time:

Planned Works Notification

All customers

1st October 14:00Hrs

Current Service Status:

Outage notification

Who’s Affected:

Date & Time:

We are making network improvements to enhance the performance of your broadband service. We need to perform work at our Data Centre. It may be offline for a short period of time between 2nd October 01:00hrs and 2nd October 04:00hrs where you may experience a short period of service interruption.

If you’re still experiencing connectivity issues after the works completion time, a simple router restart often resolves the problem. Try turning it off for 30 seconds before switching it back on.

If the issue persists, our technical support team are here to help you. Please call us on 01482 247365 (option 1).

Thank you for your patience whilst we work to improve your service.