For Information: Storm Goretti is forecast to bring snow, heavy rain and strong winds across parts of our region from the evening of 8th January into the 9th January 2026. As a result, some customers may experience service disruption or temporary loss of service.

We are closely monitoring the situation and our teams are prepared to respond as quickly as possible to any issues identified. We will do everything we can to minimise disruption and restore services safely if issues arise.

Thank you for your patience and understanding during this period of adverse weather conditions.

We are making you aware of a planned maintenance affecting our network in DL2, DL8, LN7, LN8, LS23, LS25, YO60 and WF9 plus others which may impact your broadband on 9th of January 2026 between 00:00AM and 06:00AM.

The planned maintenance will impact customers in Darlington, Leyburn, Caistor, Owmby, Thorp Arch, Ledston, Whitwell, Upton and surrounding areas.

We apologise for this disruption to your services and our engineers will restore services as quickly as possible to minimise disruption. There’s no need to call us – if your service has not restored by the completion date and time above, please power cycle your equipment for 30 seconds which will restore your service in majority of cases. Otherwise, call our Service Desk Team on (01482) 247365 and we will be happy to help you.