Welcome to our service status page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.
Quickline Service Status
Welcome to our Service Status Page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.
Current Service Status:
Who’s Affected:
Date & Time:
No faults detected
Current Service Status:
No faults detected
Who’s Affected:
Date & Time:
Details:
No faults detected.
Current Service Status:
Who’s Affected:
Date & Time:
Fault identified
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Current Service Status:
Fault identified
Who’s Affected:
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Date & Time:
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Details:
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Current Service Status:
Who’s Affected:
Date & Time:
Fault identified
5g Services
Monday 9th June, 09:30Hrs
Current Service Status:
Fault identified
Who’s Affected:
5G Services
Date & Time:
Monday 9th June 09:30Hrs
Details:
We’re aware of a connectivity issue affecting our 5G network service which may impact your broadband speed and connection.
The service issue may affect customers in all post code regions.
Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.
Update 13:00Hrs: We are currently seeing 5G services restore, if you’re still experiencing issues, a simple router restart often resolves the problem, this can be achieved by powering off your equipment, and switching back on after 2 minutes.
Next Service update: 15:00Hrs
Current Service Status:
Who’s Affected:
Date & Time:
Planned Engineering Work
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Current Service Status:
Planned Engineering Work
Who’s Affected:
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Date & Time:
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Details:
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Current Service Status:
Who’s Affected:
Date & Time:
Planned Engineering Work
5G Services
Tuesday 10th June 23:00 into Wednesday 11th June 06:00.
Current Service Status:
Planned Engineering Work
Who’s Affected:
5G Services
Date & Time:
Tuesday 10th June 23:00 into Wednesday 11th June 06:00.
Details:
Customer Notice: Network Improvement Works
To ensure we continue delivering the fast and reliable service you expect, we are conducting essential improvement works Monday 9th June into the early hours of Tuesday 10th June, between 23:00 and 06:00.
The Postal Code areas of our 5G Network affected for these works are TS9, LN11, LN1 & WF4.
Within the engineering window you will lose connection for a maximum period of 2 hours. Your service will automatically reconnect once the work is complete.
If you notice any issues afterwards, a simple router restart usually resolves the problem. Just turn off your router, wait for 30 seconds, then turn it back on.
If you experience problems, our technical support team is here to assist you. Please call 01482 247365 (option 1).
We’re sorry for any inconvenience this causes and would like to thank you for your patience and for being a valued Quickline customer.
Current Service Status:
Who’s Affected:
Date & Time:
Fault identified
FTTH Customers
23/05/2025 13:15
Current Service Status:
Fault identified
Who’s Affected:
FTTH customers
Date & Time:
23/05/2025 10:00
Details:
Currently, FTTH customers may be experiencing an issue whereby your router and ONU are showing a green light and a connection to the QL network, but may not be able to connect to any websites. We are aware of this issue and our teams are working hard to identify and rectify this issue. We apologise for this and we will restore your services as soon as possible.
Current Service Status:
Who’s Affected:
Date & Time:
Planned Work
All Customers
03:00 and 05:00 on 16th May
Current Service Status:
Planned Work
Who’s Affected:
All Customers
Date & Time:
03:00 and 05:00 on 16th May
Details:
Customer Notice: Network Improvement Works
To ensure we continue delivering the fast and reliable service you expect, we are conducting essential improvement works in the early hours of Friday 16th May, between 03:00 and 05:00.
We don’t anticipate any disruption to our customers, but you may briefly lose connection for less than 2 minutes. Your service will automatically reconnect once the work is complete.
If you notice any issues afterwards, a simple router restart usually resolves the m. Just turn off your router, wait for 30 seconds, then turn it back on.
If you experience problems, our technical support team is here to assist you. Please call 01482 428475 (option 1).
Thank you for your patience and for being a valued Quickline customer.