We’re aware of a connectivity issue affecting our network in Ellingstring which may impact your broadband speed and connection.

The service issue is affecting customers in HG4 and surrounding areas.

Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.

Update 14:00Hrs:

Our engineering team has identified the issue within our network and is actively working to resolve it.

Please be advised that the repair process may take longer than initially anticipated and could require several hours to complete.

We apologise for the inconvenience and appreciate your patience as we work to restore your service.

Next service update: 10/12/2025 09:00