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Quickline Service Status

Welcome to our service status page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Quickline Service Status

Welcome to our Service Status Page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Current Service Status:

Who’s Affected:

Date & Time:

No faults detected

Current Service Status:

No faults detected

Who’s Affected:

Date & Time:

Details:

No faults detected.

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

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Current Service Status:

Fault identified

Who’s Affected:

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Date & Time:

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Details:

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Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

FTTP Customers (Fibre to the Premise).

15th August 2025, 14:00Hrs

Current Service Status:

Fault identified

Who’s Affected:

FTTP Customers (Fibre to the Premise).

Date & Time:

15th August 2025, 14:00Hrs

Details:

We’re aware of a connectivity issue affecting our FTTP network in the Holme on Spalding Moor region which may impact your broadband speed and connection.  

The service issue is affecting customers in YO43 Post Code  and surrounding areas.  

Our engineers are working to resolve it quickly and minimise disruption. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.  

Next Service Update: 16:00Hrs

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

FTTP Customers

22:00Hrs 14th August to 05:00Hrs 15th August

Current Service Status:

Fault identified

Who’s Affected:

FTTP

Date & Time:

22:00Hrs 14th August to 05:00Hrs 15th August

Details:

We’re aware of a connectivity issue overnight affecting our network in York, Selby region which may have impacted your broadband speed and connection.  

The service issue affected customers in YO8 & YO41 and surrounding areas.  

Our engineers have worked to resolve this overnight and minimise disruption. There’s no need to call us –  We apologise for the inconvenience and appreciate your patience as we worked to restore your service.  

If you’re still experiencing issues, a simple router restart often resolves the problem. Try turning it off for 30 seconds before switching it back on.

If the issue persists, our technical support team is here to help. Please call us on 01482 247365 (option 1).  

Thank you for choosing Quickline. 

Current Service Status:

Who’s Affected:

Date & Time:

Fault identified

FTTP Customers

4th August 12:30PM

Current Service Status:

Fault identified

Who’s Affected:

FTTP Customers

Date & Time:

4th August 12:30PM

Details:

We’re aware that some customers in Buckden, North Yorks  experienced connectivity issues yesterday 4th July.

The service issue affected customers in BD23 post code and surrounding areas.

This was due to a BT Openreach pole, which supplies our full fibre cabinet in the area, being brought down by the strong winds. Our Quickline engineering team worked through the evening to resolve the issue as quickly as possible in the difficult conditions and with minimal disruption,  services were restored at 23:50Hrs.

There’s no need to call us – If you’re still experiencing issues, a simple router restart often resolves the problem. Try turning it off for 30 seconds before switching it back on.

We apologise for the inconvenience and appreciate your patience as we worked to restore your service.

Next service Update: No further updates will be posted with services restored.

Current Service Status:

Who’s Affected:

Date & Time:

For Information

Fixed Wireless customers

From 10/07 17:30 through to 21/08 12:00

Current Service Status:

For Information

Who’s Affected:

FWA Customers

Date & Time:

From 10/07 17:30 through to 21/08 12:00

Details:

We are aware of a number of MOD military exercises being performed along the East coast of England which may impact some customers utilising our fixed wireless technology.

These exercises are being performed over the following dates:

July 10th 17:30 to 23:30

July 17th 10:00 to 16:00

July 22nd 10:00 to 12:00

July 24th  10:00 to 12:00

August 5th 21:30 to 23:30

August 7th 21:30 to 23:30

August 12th 10:00 to 12:00

August 12th 16:00 to August 13th 11:00

August 14th 10:00 to 12:00

August 19th 10:00 to 12:00

August 21st 10:00 to 12:00

Over these dates and times you may experience a loss of services for a short period of time. This may be due to the MOD, RAF or other allied forces utilising frequencies which we use to supply your broadband services.

We apologise for this inconvenience this may cause. Unfortunately, this is out of our control but we wanted to make you aware. Our network teams will be working hard to identify and rectify any issues as quickly as possible to restore your services.