Quickline Service Status

Welcome to our service status page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Quickline Service Status

Welcome to our Service Status Page, where you can check the current status of our broadband network, view any ongoing outages, and get updates on service restoration times.

Current Service Status:

Who’s Affected:

Date & Time:

No faults detected

Current Service Status:

No faults detected

Who’s Affected:

Date & Time:

Details:

No faults detected at this time.

Last Updated:

14/02/2025 9am

Current Service Status:

Who’s Affected:

Date & Time:

Advisory

  • All Customers

24/01/25 9AM

Current Service Status:

Advisory

Who’s Affected:

All Customers

Date & Time:

24/01/25 9AM

Details:

The Met Office has issued a weather warning for very strong winds across our service areas on Friday, 24 January 2025. At Quickline, our team is on high alert and ready to support customers if they experience any issues with their broadband or connectivity due to the adverse weather conditions.

Our broadband network is currently operating as normal, but we’re closely monitoring the situation and are fully prepared to respond quickly if needed. Severe weather can occasionally disrupt broadband services, and we encourage all our customers to take steps to stay connected and informed.

Our top priority is the safety of our people, our customers, and our network. To ensure everyone stays safe, we will only send our engineers out once it has been confirmed that conditions are safe to do so. Rest assured, as soon as we receive the all-clear, we’ll act swiftly to resolve any issues and restore services.

Support for our customers

If your broadband service is impacted, you can track issues via our website at quickline.co.uk/status. Alternatively, call our dedicated support team on 01482 247365 – we’re here to help you 24/7.

How you can prepare for bad weather

To stay connected and prepared, we recommend:

  • Ensuring your devices are fully charged, with a backup power bank if possible
  • Keeping a torch, batteries, warm clothing, and blankets on hand
  • Staying informed about weather updates via the Met Office at metoffice.gov.uk
  • Having an offline plan for accessing key information in case of service disruption

What to do if your broadband service is affected

Restart your router by switching it off and on again.

  • Check your service status on our website at quickline.co.uk/status
  • Avoid attempting any repairs to cables or outdoor equipment yourself – contact us immediately for assistance

We understand that bad weather can be challenging, and we’re committed to supporting our customers and keeping everyone safe.

Please also remember to check on neighbours, friends, and family members who may need additional support during this time.

For tips on staying safe in strong wind visit the Met Office.

Thank you for choosing Quickline – we’re here to keep you connected while keeping safety at the heart of everything we do.

Last Updated:

24/01/25 9AM

Current Service Status:

Who’s Affected:

Date & Time:

Resolved

  • FTTP Customers

24/10/24 12pm BST

Current Service Status:

Resolved

Who’s Affected:

FTTP Customers

Date & Time:

24/10/24 12pm BST

Details:

We are experiencing an issue with our Fibre Scheduler that may have a resultant service impact on any Fibre connection whereby service may be slower than expected.

Quickline are reviewing the issue and implementing a plan to resolve the fault.

If experiencing slow download speeds please reboot the router, this will temporally resolve the issue prior to full incident resolution.

We sincerely apologise for any inconvenience this may cause and want to reassure you that we are doing everything we can to reduce disruption to your service and fix the fault in a timely manner.

Last Updated:

24/10/24 9PM BST

Current Service Status:

Who’s Affected:

Date & Time:

Resolved

  • Fixed Wireless Customers

15/10/24 1pm BST

Current Service Status:

Resolved

Who’s Affected:

Fixed Wireless Customers

Date & Time:

15/10/24 1pm BST

Details:

Fixed Wireless Customers

We’re aware that some customers using our wireless broadband service may be experiencing connectivity issues. This is due to ongoing activity by the Ministry of Defence (MoD) across the region.

The technology behind our fixed wireless network can sometimes be impacted by these operations, which may interfere with our signal and affect your connection.

We have been advised that the MOD’s current activity is expected to be completed by Friday 27th October 2024. In the meantime we are working closely with Ofcom, who are liaising with the MoD on our behalf to minimise the impact as much as possible.

We sincerely apologise for any inconvenience this may cause and want to reassure you that we’re actively monitoring the situation and doing everything we can to reduce disruption to your service.

Last Updated:

15/10/24 1PM BST