We’re aware of a connectivity issue affecting our network in Doncaster which may impact your broadband speed and connection.

The service issue is affecting customers in DN6 and surrounding areas.

12/06/2026 08:30

Engineers have been on site and have identified extensive cable damage which will take some time to repair and resolve. Work is continuing on site by our teams today and we will aim to get services fully restored as soon as possible. There’s no need to call us – our updates will be published here. We apologise for the inconvenience and appreciate your patience as we work to restore your service.

12/06/2026 14:00

Our teams remain on-site and working hard to restore your connection as quickly as possible in the DN6 area. The issue is more complex than first thought and the cause is related to a third party, which we are actively coordinating with to get this resolved as soon as possible.

Resolving the issue has taken longer than we would normally expect, but please be assured it remains a top priority and has been fully escalated.

We’ll keep you updated, with the next update due on Monday 15th June at 12pm. Work will continue over the weekend and if anything, significant changes before then, we’ll provide a further update.

We are available on 01482 247365 (option 1) between 8am–8pm, 7 days a week, or email support@quickline.co.uk if you need to get in touch.

Thank you for your patience while we work to resolve this. It really is appreciated.

Next service update: 15/06/26 Midday