For years, Margaret from Hollym in Holderness, East Yorkshire, has been frustrated by her unreliable broadband but that’s all changed since she made the switch to Quickline and now finally has broadband she deserves.
Margaret is “chuffed to bits” with her new service and is spending far more time online staying connected with friends and family around the world.
Before Quickline, Margaret was with Sky but despite paying for a supposedly faster service with a price tag to match, the connection constantly dropped out.
Margaret said: “I was with Sky. It was supposed to be faster and upped the price, but it was still always going off. My son questioned how much I was paying so when Josh suggested Quickline, I thought yes, I’ll try them.”
Living in rural East Yorkshire, Margaret’s experience is a challenge faced by many others in isolated communities, paying for a broadband service that simply doesn’t deliver what it promises.
The installation process impressed Margaret from the start. Two weeks before the appointment, the team rang to ask questions and arrange a convenient date.
Margaret said: “They arrived at 8am, they worked outside and kept me up to date what was going on. They were very friendly, and I’ve been chuffed to bits with it really. The installation engineers were very polite and good workers. They didn’t have any difficulties and explained how to connect afterwards. They’ve been really good.”
Since switching to Quickline, the difference has been transformative. Margaret now spends significantly more time on her iPad learning and staying connected with loved ones.
Margaret said: “The hours I am on it now is a lot more than I used to be able to. It has helped me feel more connected with Facebook, messaging and getting pictures of grandchildren and great grandchildren. I would struggle with my old broadband doing that.”
For Margaret, reliable broadband means maintaining a precious friendship that spans continents. She keeps in touch with a friend who moved to Australia in 1979 and has only returned to England twice since.
Margaret said: “We used to send letters but it’s different now, he sends me pictures of where he has been out and about in Perth online instead.”
Margaret values that Quickline is a local company, believing it makes a real difference to customer service.
She said: “Local services mean you know who you can ring for advice, and they will get back to you and let you know. Companies that I’ve dealt with that aren’t local to me have always been more problematic – broken calls, long waiting times and wrong information. The fact that Quickline staff are speaking to me as locals, they understand me perfectly and that’s what you want.”
When asked if she’d recommend Quickline to others in her community, Margaret was clear: “Yes, I will say give them a ring and find out more. As I say, the problem was my old provider and that’s been sorted out now with Quickline.”
Margaret summed up her experience simply: “They actually do what they say they are going to do, and you can believe them, which is what people want. We want clear answers and good explanations and that’s what it is all about. That’s good customer service and that’s how you get referred to other customers. Give them a ring!”
You can hear from other Quickline Broadband customers, as we connect residents and businesses across Yorkshire and Lincolnshire, discover how their digital lives have changed as others get the broadband they deserve.
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