---
title: "You’ve told me that the external work required to connect my property is non-standard. What does that mean?"
description: It means there’s been an exception to our standard installation processes. This could be due to engineering challenges that we couldn’t predict or a specific request you’ve made to us. Either way, we’ll keep you informed of your options, next…
url: "https://quickline.co.uk/knowledge/youve-told-me-that-the-external-work-required-to-connect-my-property-is-non-standard-what-does-that-mean/"
updated: "2026-08-11"
category: Installation
---

# You’ve told me that the external work required to connect my property is non-standard. What does that mean?

It means there’s been an exception to our standard installation processes. This could be due to engineering challenges that we couldn’t predict or a specific request you’ve made to us. Either way, we’ll keep you informed of your options, next steps and timelines.

If you want to discuss any non-standard requests, please speak with our Customer Onboarding Team on 01482 230399, Mon-Fri 08:30-18:00, Sat 08:30-17:00, who’ll do everything they can to get you connected.