---
title: Who do I contact if I have issues with my Quickline Talk+ service?
description: "If you're having trouble with your Quickline Talk+ service, don't worry – this guide will help you check a few simple things first. If you still need help, we’ll show you how to get in touch with our support team.…"
url: "https://quickline.co.uk/knowledge/who-do-i-contact-if-i-have-issues-with-my-quickline-talk-service/"
updated: "2026-08-11"
category: Quickline Talk
---

# Who do I contact if I have issues with my Quickline Talk+ service?

If you're having trouble with your Quickline Talk+ service, don't worry – this guide will help you check a few simple things first. If you still need help, we’ll show you how to get in touch with our support team.

## Try these simple checks first

You might be able to fix the problem yourself with a few quick steps.

### No dial tone?

- Make sure your phone is plugged into the phone socket we installed during your setup.
- Check that your phone’s power cable (if it has one) is connected and the handset is charged, if it's cordless.
- Try a different phone, if you have one, to see if the issue is with your handset.

### Call quality is poor or crackly?

- Check that all cables are firmly plugged in.
- Move your phone away from other electronics like microwaves or wireless speakers.
- If your phone has batteries or a power lead, make sure it’s properly powered.

### Can't make or receive calls?

- Check your broadband is working – Quickline Talk+ needs a working internet connection.
- Restart your router by unplugging it for 30 seconds and then plugging it back in.
- If you hear an error message when trying to make a call, take note of what it says – this can help our team when you call us.

## Still having problems?

If you’ve tried the steps above and your service still isn’t working properly, our technical support team is ready to help.

- **Email:** tech.help@quickline.co.uk
- **Call:** 01482 247365, option 1

We're here to make sure you’re always connected and happy with your service. Just give us a shout!

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