---
title: I’m trying to call a number but it isn’t working
description: "If you're trying to call a number but it isn't working, you need to dial the full number including the area code. This is the most common reason outbound calls fail when using Quickline Talk+. ## **Why You Must Dial…"
url: "https://quickline.co.uk/knowledge/im-trying-to-call-a-number-but-it-isnt-working/"
updated: "2026-01-21"
category: Technical Support
---

# I’m trying to call a number but it isn’t working

If you're trying to call a number but it isn't working, you need to dial the full number including the area code. This is the most common reason outbound calls fail when using Quickline Talk+.

## **Why You Must Dial Area Codes**

Quickline Talk+ is a Voice over IP (VoIP) service that works differently from old copper phone lines. If your outgoing calls aren't connecting, it's likely because VoIP requires a different dialing format:

- **Old copper lines:** You could skip the area code for local numbers (e.g., dial just 247365 for local Hull numbers)
- **VoIP (Talk+):** You must dial the full number including area code for ALL calls, even local ones

## **How to Dial Correctly**

When your phone calls won't go through, check you're dialing the full 11-digit number:

- ✅ **Correct:** 01482 247365
- ❌ **Wrong:** 247365

If you don't dial the full number, you'll hear an error message and your call won't connect.

## **Troubleshooting Steps**

Still trying to call a number but it isn't working after dialing correctly? Check your equipment:

**White Phone Adapter (plugged into router)**

- Check the "Phone" light on your router is green (flashing green is fine)
- If the light is off or red, your phone service isn't active

**Black Terminal Unit**

- Check three lights are solid green: Power, Network, and Authentication
- Missing lights often cause outgoing calls to fail

**Test Your Handset**

- Try a different phone, or test your current phone on another line
- This helps identify if your handset is causing calls not to connect

## **Still Need Help?**

If your phone is still not working after these steps, contact our Technical Support team:

- **Phone:** 01482 247365 (Option 1)
- **Email:** [tech.help@quickline.co.uk](mailto:tech.help@quickline.co.uk)
- **Hours:** Monday–Sunday, 08:00–20:00

We'll diagnose why your calls aren't connecting and get you back up and running quickly.

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